Frequently Asked Questions

Frequently Asked Questions

These are some of our most frequently asked questions. If you have any other questions or just want to get in touch, please contact us through our Contact page or on Instagram

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[accordion-item title=»Do the prices of the products shown in the catalogue include VAT?»]

Yes, all prices are with VAT included

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[accordion-item title=»I received one product more than I ordered. Do I have to send it back?»]

Of course you can keep the excess product. We regularly give regular customers and larger orders new products to try for free.

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[accordion-item title=»I lost my Password. How can i Login?»]

Lost your password? Please go to our Lost Password Page, enter your username or email address. You will receive a link to create a new password via email.

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[accordion-item title=»I ordered the wrong Size or have entered my address incorrectly. What can i do?»]

Please write directly to our customer support, they will adjust your not yet shipped order to your needs as soon as possible.

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[accordion-item title=»Are the products original?»]

Crepside does not offer original Sneakers. The Products on our website are the best highquality replicas you can find on the market.

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[accordion-item title=»Which Size fits me better?»]

We always assume that the «Air Force 1» is our standard size. So the size you have on the Air Force 1 should fit you 99%.

By the way, with many of our products you will find a size chart. Here is a guide on how to measure your feet. So you can compare with our size charts which shoe size fits you best

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Tips:

  1. Measure in the evening, when the foot is at its fullest shape
  2. Be barefoot or put on socks that you plan to wear with the new shoes
  3. Stand on a hard surface

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Tips:

  1. ask a friend to help you
  2. stand straight with your weight equally distributed on both legs
  3. trace both feet because it’s normal for one to be longer than the other

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Tips:

  1. measure the distance between two most prominent points (from back of the heel to the end of the longest toe)
  2. write down the numbers you get
  3. use measurements of the longer foot

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[accordion-item title=»How good is the quality?»]

We Always Send The Best Quality Products We Can Get
 
All our products are of high quality. The item you will receive will be identical with the item shown on the picture. Each item is inspected before shipment to ensure the highest quality standards. Quality and good service is our primary priority.
 
You need to know that, the factory here keep improving the sneakers’ details.
 
We hope to give you 100% satisfaction while you shop at our store. We believe in liability, and we run our business based on good reputation and mutual benefits. All goods on our website are provided of high quality. We assure our customers of reliable quotations, prompt deliveries and stable supplies. We are constantly working to improve our products, services, and website to make your shopping experience better and better. We wish you a pleasant shopping!

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[accordion-item title=»What payment methods do you offer?»]

TWINT: With the TWINT app you can pay for your purchase quickly, easily and securely via smartphone.

Credit card: We accept Visa, MasterCard and American Express, the payment is processed by our official payment partner Stripe, which encrypts all card numbers with AES-256 military.

Cryptocurrencies: Future-oriented easy to pay with crypto via your wallet. The following cryptocurrencies are accepted: Bitcoin, Bitcoin Cash, Dai, Dogecoin, Etherum, Litecoin, USD Coin

 

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[accordion-item title=»How does payment by credit card work?»]

All card payments are processed through Stripe’s secure payment server. Pierosi.com itself does not store any credit card data. The credit card is charged as usual upon completion of the order. We take over the transaction costs for you, so there are no additional fees.

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[accordion-item title=»Is my order safe?»]

Yes sure! Our domain servers are operated by one of the largest hosting provider worldwide and meet the highest security standards. Payment via credit cards and Apple Pay is handled by our payment partner Stripe, which military encrypts all card numbers with AES-256.

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[accordion-item title=»How much does shipping cost?»]

We don’t have shipping costs. Our delivery is free.

 

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[accordion-item title=»Where do you ship?»]

We deliver worldwide!

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[accordion-item title=»What’s the delivery time?»]

Our delivery takes 2-3 weeks on average. It may happen that there are delays due to holidays.

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[accordion-item title=»How can i track my order?»]

The tracking code of your order will be emailed to you as soon as the order is shipped. You will then be able to track the order via a link. You will usually receive the email with the tracking code after about 7-12 business days after placing order. 

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[accordion-item title=»Does someone have to be home when the package arrives?»]

Yes. The shipping courier requires a signature upon delivery.
However, you will usually receive an SMS from the courier before delivery. Through the SMS you can set that the package can be deposited at the front door without a signature.

If the courier cannot deliver the package, they will try to contact you to arrange a new delivery date. If you do not contact them, they will destroy the package after a certain time because no one has contacted them.
Crepside does not cover these costs. A refund cannot be requested for this situation.

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[accordion-item title=»Are orders with multiple prdoucts shipped separately?»]

There is a maximum of 2 shoes per package delivered together. If you order 3 shoes, for example, 2 packages will be delivered

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[accordion-item title=»Are there any customs charges?»]

99% of the time there are no customs charges. But it can happen. Crepside does not cover these costs. These costs must be paid by the customer.

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[accordion title=»Return / Exchange / Cancellation»]

[accordion-item title=»Is it possible to return the prodcuts?»]

All orders are considered final. Only the damaged, defective, or incorrectly sent items are eligible for the return. Return is unacceptable for a simple change of mind.

Please note that there will be slight differences in the colors of pictures versus the original due to the lighting and different screen features.

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[accordion-item title=»Is an exchange possible?»]

Crepside does not exchange goods. You need to create a new order. 

 

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[accordion-item title=»Can i cancell my order?»]

Crepside accepts order cancellation before items are shipped or produced. Please contact us maximum 1 day after the order to cancel the order.

Anyway, we will refuse your request if the items are already shipped out.

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